Return Policy

How long does it take to get a refund for a return?

 

Refunds are issued back to the original payment source and should be refunded within 5 days of us receiving the item back. If you used a debit or credit card as your payment type, please note that it may take an extra 2 business days for the funds to appear back in your account.

If it's been 3 days since you should have received your refund, please check the tracking of your package to make sure we have received it, then allow 1 -2 business days to process your return. If you have any questions please contact us and we will be happy to help you with the status of your refund.


 

Can I exchange a device I just purchased from your store?

 

Unfortunately, at this time, we do not offer Exchanges. Instead, we will gladly accept a return of the product you purchased and issue a refund as long as it is within the 30 day return policy.

Please note: returns incur a $15 restocking fee which will be deducted from your refund.

 

Why was my order cancelled?

 

For your protection, we cancel any orders that are flagged as suspicious by our fraud team. We do not charge our customers for cancelled orders. A transaction on your statement may indicate an authorization hold has been placed on the funds associated with the order, but the authorization should be reversed within two business days.

Occasionally, orders are cancelled because a customer has provided inconsistent information during the checkout process. If you believe your order was cancelled due to such an error, you should review the details of the transaction. It's important to note that cancelled orders cannot be reinstated. If you would like to proceed with your purchase, a new order must be placed.

If you have any additional questions, please contact our customer care team


 

Can you send me a replacement?

 

Unfortunately, at this time, we do not offer replacements. Instead, we will gladly accept a return of the product you purchased as long as it is within the 30 day return policy.